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Frequently Asked Questions

Most Frequently Asked Questions

HVACHIVE.com is your one-stop shop for heating, ventilation, and air conditioning equipment, parts, and supplies.

We carry HVAC units, replacement parts, filters, thermostats, tools, and accessories for both residential and commercial use.

We welcome both! Whether you're a homeowner doing your own repairs or a professional HVAC contractor, we have what you need.

Other Questions

Browse our products online, add items to your cart, and checkout securely through our website.

Most orders ship within 1-2 business days. Delivery times vary by location and shipping method selected. You can expect within 3-14 business days delivery

Yes! We offer free shipping on all orders within the continental US.

We accept returns within 730 days of purchase for unused items in original packaging. Return shipping may apply.

Yes! Our knowledgeable team can help you find the right parts and answer basic installation questions.

Email us at Karim@hvachive.com or call 888-712-2465 during business hours: Monday-Sunday 9AM-9PM EST.

Check your equipment's model number and our product compatibility guides, or contact our support team for assistance.

Yes, all manufacturer warranties apply. Warranty terms vary by product and manufacturer. We cover up to 5 Year parts and labor Warranty if the warranty of the manufacturer doesn't cover it. 

Most orders ship within 1-2 business days via our standard shipping methods. We offer free shipping on all orders within the continental United States.

Delivery times typically range from 3-14 business days depending on your location and selected shipping method. You'll receive tracking information once your order ships.

We accept returns within 730 days (approximately 2 years) of purchase for unused items in their original packaging.

All manufacturer warranties remain valid, and we provide up to 5-year parts and labor warranty coverage when manufacturer warranties don't apply. Please note that return shipping costs may apply depending on the reason for return.

Please contact our customer service team at Karim@hvachive.com or call 888-712-2465 to discuss price matching opportunities. Our team will work with you on competitive pricing for both individual and bulk orders.

Q: Do you offer financing options?
A: Yes! We have excellent financing options to make your HVAC purchases more affordable:

Our Current Financing Partners:

  • Affirm - Buy now, pay later with flexible payment terms and transparent pricing with no hidden fees or compounding interest
  • Shop Pay - Convenient installment payment options
  • Additional financing partners available at checkout

Special Promotional Financing:

  • 6-12 months 0% interest financing on qualifying purchases
  • No interest charges when paid in full within the promotional period

Why Choose Our Financing Options:
Our financing solutions are perfect for larger HVAC system purchases, emergency repairs, or when you want to spread payments over time. Whether you're a homeowner facing an unexpected system breakdown or a contractor managing cash flow for multiple projects, we have flexible payment options to fit your budget.

How It Works:
Simply select your financing option at checkout - you'll get real-time approval decisions and can choose the payment plan that works best for you. All financing options are processed securely through our trusted partners.

For specific financing terms, approval requirements, or to discuss which option might work best for your purchase, contact our customer service team at 888-712-2465 or email Karim@hvachive.com. Our team can help you navigate the best financing solution for your HVAC needs.

Business Hours: Monday-Sunday, 9AM-9PM EST

Yes! We serve both DIY homeowners and professional HVAC contractors. Our B2B program offers competitive pricing for contractors, bulk order discounts, and dedicated support. Contact us at Karim@hvachive.com or 888-712-2465 to learn more about our professional contractor benefits.

We appreciate our military members' service. Please contact our customer service team at 888-712-2465 or email Karim@hvachive.com with proof of military service to learn about available discounts and special offers.

While we provide technical support and installation guidance, we primarily focus on supplying HVAC equipment, parts, and supplies. Our knowledgeable team can help answer basic installation questions and direct you to proper resources. For professional installation services, we recommend contacting local licensed HVAC contractors in your area.

Our customer service team is here to help! Contact us at:

We're committed to helping you find the right HVAC solutions for your needs!