Frequently Asked Questions

General Questions

Q: What is HVACHIVE.com? A: HVACHIVE.com is your one-stop shop for heating, ventilation, and air conditioning equipment, parts, and supplies.

Q: What products do you sell? A: We carry HVAC units, replacement parts, filters, thermostats, tools, and accessories for both residential and commercial use.

Q: Do you serve DIY customers or just professionals? A: We welcome both! Whether you're a homeowner doing your own repairs or a professional HVAC contractor, we have what you need.

Ordering & Shipping

Q: How do I place an order? A: Browse our products online, add items to your cart, and checkout securely through our website.

Q: How fast do you ship? A: Most orders ship within 1-2 business days. Delivery times vary by location and shipping method selected. You can expect within 3-14 business days delivery

Q: Do you offer free shipping? A: Yes! We offer free shipping on all orders within the continental US.

Returns & Support

Q: What's your return policy? A: We accept returns within 730 days of purchase for unused items in original packaging. Return shipping may apply.

Q: Do you provide technical support? A: Yes! Our knowledgeable team can help you find the right parts and answer basic installation questions.

Q: How do I contact customer service? A: Email us at Karim@hvachive.com or call 888-712-2465 during business hours: Monday-Sunday 9AM-9PM EST.

Product Questions

Q: How do I know which part I need? A: Check your equipment's model number and our product compatibility guides, or contact our support team for assistance.

Q: Do you carry warranty information? A: Yes, all manufacturer warranties apply. Warranty terms vary by product and manufacturer. We cover up to 5 Year parts and labor Warranty if the warranty of the manufacturer doesn't cover it.